Due to the nature of sealed product in the TCG industry, we do not offer returns. That said, if something arrives damaged or not as described, send us an email and we'll make it right | Brian@POKENE.com
Orders are open for cancellation as long as you request to cancel prior to us shipping the product out. We ship most orders out within 24 hours so please keep that in mind. To request a cancellation, email Brian@PokeNE.com with "CANCEL" in the Subject line followed by your 5-digit order number.
We know that a lack of a return policy can be nerve wracking in this crazy world. To ease your nerves, please view our 100+ Positive Reviews via the link below. We think you'll feel confident buying from us :)